If you have questions or suggestions please contact us at:
Mailing address: ℅ Hub Melbourne, Level 2, 696 Bourke Street, Melbourne VIC, 3000 Australia
Telephone: 1300 482 611
This policy was last updated January 2017
In the process of conducting our business, we collect a range of personal information, however you can rest assured that we will only collect your personal information where it is reasonably necessary in order for us to carry out one or more of our functions or activities. This information can include such things as your:
This information can also include:
We may collect personal information through Cookies. “Cookies” helps us to keep track of personal preferences and compile aggregate data about traffic and interactions on the Platform so that we can offer better experiences and tools in the future. “Cookies” are small files that are transferred to your computer's hard drive through your web browser and enable the Platform to recognise your browser and remember certain information. You should be able to configure your computer so that it disables cookies or does not accept them. However, if you reject all cookies, you will not be able to use our products or services that require you to "sign in," and you may not be able to take full advantage of our services.
We collect personal information through the following means:
Some personal information, such as information we collect relating to your sexuality, health and ethnicity, is sensitive and requires a higher level of protection under the Australian Privacy Principles. We will only collect your sensitive information when we have your consent and the collection is reasonably necessary for us to carry out one or more of our functions or activities.
We collect and use personal information in order to:
Organisations that we regularly share personal information with include, third parties who use our Platform to run campaigns, secure payment gateways, mail distribution service providers and secure data storage providers.
Direct marketing is the promotion of goods or services directly to you including through emails, SMS, phone calls and the post. We will only send you direct marketing materials if you would reasonably expect to receive them, or you have consented. If it is impractical to gain your consent, we will always provide a simple means for you to request not to receive the material. We will not use your sensitive information for the purposes of direct marketing unless you have given us specific prior consent.
We will not sell or provide your information to a third party for the purposes of direct marketing without your informed consent. If you specifically consent, your information may be received by the people or organisations listed below:
We may use overseas service providers to process personal information if we reasonably believe that the overseas entity is subject to the same or similar privacy laws to that found in Australia, or you have otherwise consented to us disclosing your personal information to the overseas entity.
The security of your personal information is important to us and we use the recommended industry standards when storing and dealing with your personal information.
While we will take all reasonable steps to ensure that your personal information is protected from misuse, interference or loss, no method of transmission over the Internet, or method of electronic storage, is 100% secure. You should ensure that you keep secret and regularly change any access passwords and always logout of any secure pages.
When we no longer need your personal information for a permitted purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your personal information or to ensure that the information is de-identified.
We will take such steps as are reasonable in the circumstances to ensure that your personal information is accurate, up-to-date, complete and relevant.
You can update your personal information by logging in to your account on the Platform. Upon your written request we will provide you with a copy of your personal information that we hold, unless there is a legitimate reason under the APPs, or another law, not to do so.
We will take reasonable steps to correct your personal information if we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. This extends to third parties that we have provided your personal information to unless it is impracticable or unlawful to do so.
If you have a concern or complaint relating to our handling of your personal information or any breaches of the APPs, please send a written note to our Privacy Officer at firstname.lastname@example.org, outlining the nature of the complaint. We will endeavour to respond to your complaint within 30 days of receipt. If unresolved, the complaint may be referred to an external complaints resolution entity and finally, if necessary, taken to the Office of the Australian Information Commissioner.